Terms & Conditions

1. Agreement to Terms

By using Mobixe services, you agree to these terms. Please read them carefully.

2. Repair Services

• We will diagnose your device free of charge.
• Repair prices are estimates until full diagnosis. We will contact you before proceeding if costs differ.
• Our "No Fix, No Fee" policy applies to diagnosed faults we are unable to repair.
• We are not liable for data loss. Please back up your device before bringing it in.

3. Warranty

All repairs carry a 90-day warranty on parts and labour. This covers the repaired fault only and does not cover accidental damage, liquid damage, or software issues that occur after repair.

4. Customer Obligations

• Provide accurate device information when booking.
• Collect your device within 30 days of completion. Uncollected devices may be disposed of after notice.
• Ensure your device is not reported stolen. We will not repair stolen devices.

5. Liability

Our liability is limited to the cost of the repair. We are not responsible for any consequential losses, loss of data, or loss of business.

6. Payment

Payment is due upon collection of your device. We accept cash and all major cards.

7. Complaints

We aim to resolve all complaints within 5 business days. Contact us at support@mobixe.co.uk.

8. Governing Law

These terms are governed by the laws of England and Wales.