Privacy Policy

1. Who We Are

Mobixe ("we", "our", "us") is a mobile phone repair company based in London, United Kingdom. This policy explains how we handle your personal data when you use our website or services.

2. Data We Collect

We collect the following types of data:

• Contact information: Name, email address, phone number
• Booking information: Device details, repair type, preferred dates
• Technical data: IP address, browser type, pages visited (via analytics)
• Communications: Messages sent via our contact form

3. How We Use Your Data

• To process and fulfil your repair booking
• To send booking confirmations and repair status updates
• To respond to your enquiries
• To improve our website and services
• To send marketing communications (with your consent)

4. Legal Basis

We process your data under the following legal bases: contractual necessity, legitimate interests, and consent where applicable.

5. Data Retention

We retain customer data for 3 years after your last interaction, or as required by law for financial records (7 years).

6. Your Rights

Under UK GDPR, you have the right to access, rectify, erase, restrict processing of, and port your data. To exercise these rights, email us at privacy@mobixe.co.uk.

7. Cookies

We use essential cookies for website functionality and analytics cookies (Google Analytics) to improve our service. You can manage cookies in your browser settings.

8. Third Parties

We do not sell your data. We may share data with: payment processors, email service providers, and analytics platforms, all bound by data processing agreements.

9. Security

We use SSL encryption, secure servers, and access controls to protect your data. However, no internet transmission is 100% secure.

10. Contact

For privacy questions: privacy@mobixe.co.uk or write to us at our London address.